Privacy Policy

Last updated: 22 Nov 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide directly to us, including:

When placing an order

Name
Shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers)

When browsing our website

IP address
Device information
Browsing behaviour (pages viewed, time spent, etc.)
Cookies and tracking technologies

When contacting us

Any information you choose to provide (e.g., enquiry details)

We do not knowingly collect data from individuals under 18 without consent.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations and shipping updates
Provide customer support
Improve our website and shopping experience
Detect and prevent fraud
Send marketing emails (only if you subscribe)

We do not sell or rent your personal data.

3. Sharing Your Information

We only share your information with trusted partners when necessary to complete your order or operate our store:

Shipping couriers (for delivery)
Payment processors (for secure payment)
Website hosting and analytics services
Marketing/email platforms (only if you subscribe)

These third parties are required to protect your data and use it only for the services they provide.

We may also share information if required by law or to prevent fraud.

4. Cookies & Tracking Technologies

We use cookies to improve your browsing experience, including:

Saving items in your cart
Remembering your preferences
Understanding website traffic
Improving website performance

You may disable cookies in your browser settings, but some features may not work properly.

5. Data Protection & Security

We take your privacy seriously and use several security measures, including:

Encrypted payment processing
Secure server hosting
Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. By using our website, you understand and accept this risk.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing
Request a copy of the data we hold

To exercise these rights, please contact us at jellyfriends.shop@gmail.com

7. Data Retention

We keep your information only as long as necessary to:

Fulfil your orders
Provide support
Meet legal and accounting obligations

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:
📩 jellyfriends.shop@gmail.com