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Terms & Conditions

Welcome to our website. By accessing or using our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

If you have any questions, feel free to contact us anytime.

1. General Information

This website is operated by JellyFriends. Throughout the site, the terms “we”, “us”, and “our” refer to the store owner.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to these Terms & Conditions.

We reserve the right to update, change, or replace any part of these Terms at any time. Any updates will be posted on this page.

2. Product Information

We strive to display our products as accurately as possible.
However, colours may vary slightly due to screen settings, lighting, or photography.

All products are subject to availability. We may limit quantities or discontinue items at any time.

​3. Pricing & Payments

  • All prices are listed in Singapore Dollars (SGD) unless stated otherwise.

  • Prices may change without prior notice.

  • Payments must be made at checkout using the available payment methods.

If a product price is listed incorrectly due to an error, we reserve the right to cancel or refund the order.

4. Orders & Acceptance

Once you place an order, you will receive an order confirmation email.
This email confirms that we have received your order—not that it has been accepted.

We reserve the right to refuse or cancel any order for reasons including:

  • suspected fraud

  • incorrect information provided

  • product unavailability

  • violation of our Terms

If your order is cancelled, we will issue a refund.

5. Shipping & Delivery

By placing an order, you agree to our Shipping Policy.
Shipping times are estimates and may vary due to courier delays, public holidays, or other unexpected factors.

We are not responsible for:

  • incorrect delivery information provided by the customer

  • delays caused by the courier

  • lost parcels caused by third-party shipping carriers

For Malaysia customers: any customs duties or taxes (if applicable) are the responsibility of the customer.

6. Returns, Refunds & Exchanges

All returns, refunds, or exchanges must follow our Refund & Return Policy.
Please ensure you have read and understood that policy before placing an order.

7. Use of Website

  • You agree not to:

  • misuse the website

  • attempt to hack, disrupt, or damage our systems

  • copy product descriptions, photos, or content without permission

  • We reserve the right to block users who violate these terms.

8. Privacy

Your privacy is important to us.
All personal information you provide is handled according to our Privacy Policy.

We will never sell or share your data with third parties, except where required to fulfil your order (e.g., shipping partners).

9. Intellectual Property

All images, designs, product photos, logos, and text on this website are the property of JellyFriends Pte. Ltd.
They may not be copied, used, or redistributed without permission.

10. Limitation of Liability

We are not liable for:

  • damages arising from misuse of our products

  • losses caused by delays, shipping issues, or third-party service providers

  • any indirect or incidental damages

Our liability is limited to the value of the product purchased.

11. Governing Law

These Terms & Conditions are governed by the laws of Singapore.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:
📩 jellyfriends.shop@gmail.com

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